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What is Click & Collect?

Our free Click & Collect service will ensure your order is ready for you at your chosen store. This is subject to store opening times, order volumes and time order is placed. We will hold your Click & Collect order for you at your chosen store for 2 days (from the date of order).

How does Click & Collect work?

To place a Click & Collect order, select your store and add the items to your basket to complete your transaction. You will receive two emails.
  1. The first one is to let you know we have received your order.
  2. The second one is advise you that your order is ready for collection
    at your chosen store.

Orders will be ready for collection during store opening times. When you are ready to collect, please bring your Ready for Collection email and ID tothe store to get your order. This email can be printed or presented on a smartphone or tablet. Your order will be held and available for 2 days following the date of order. We cannot hold orders longer than this. Once this time expires your order will be cancelled.

Please do not travel or call to your chosen store until you have received an email from us containing a unique Order Number and barcode confirming that the relevant store has reserve the chosen item(s). You cannot collect your order before receiving this email. Before you travel to your local store, please ensure you have the following:

  1. Your email confirmation from us containing your unique order
    number and barcode.
  2. The credit or debit card used to order the item online.
  3. Photo identification.

Why are items out of stock after I've placed my order?

From time to time some items on the app may be out of stock. If an item in your basket is out of stock, your personal shopper will call you and suggest similar products as an alternative. With your permission, those items are then substituted and will be reflected in the final amount charged to you.

How do I find the nearest store?

Please click on this link to be taken to our store locator application.

I have been double charged for an item in my local store, how do I get a refund?

As much as we try and avoid instances such as this, mistakes can happen. Please accept our apologies and return to the store with your receipt for a refund of the mistaken additional payment taken.

Do Fresh Today have customer toilets/baby changing facilities?

Unfortunately our stores do not currently offer this facility.

Do Fresh Today accept credit cards and cheques?

We are now accepting credit card payments in all our stores. So there are more ways to pay for the quality and value that you’ve come to expect from Fresh Today. Fresh Today, in store, accepts cash, Visa Debit and credit, Maestro, Delta and Electron and MasterCard credit cards only. No cheques.

What are the store opening hours?

8am – 8pm Monday – Sunday.

How can I find out about vacancies?

All of our vacancies can be found on our Careers page.

How do I apply for a job with Fresh Today?

If there’s a suitable vacancy, please follow the online application process which is explained on our Careers page.

I’m not happy with the quality of a product I’ve purchased. What should I do?

If any of our products fall below the high standard you’d expect, please bring them back to store within 30 days, together with your receipt, and we’ll happily refund or exchange the item.

I’ve purchased an out of date product from you. What should I do?

We’re really sorry that this has happened. Please return to the store with the product and receipt at your earliest convenience so we can refund you and investigate what went wrong.

I’ve noticed that the price of a product has risen in price recently. Why is this?

We always try to do our best to be fair to our customers and to our suppliers, to bring you the best quality, value for money and service that we can while supporting our suppliers. This means that product prices may rise on occasions, but we do continuously monitor our prices and we do lower prices where possible.

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